Overview
Managing servers, endpoints, backups, and security in-house demands significant headcount and tooling investment. DG Tech's managed IT services provide proactive monitoring, patch management, incident response, and strategic guidance under predictable monthly pricing—freeing your team to focus on business growth.
We onboard your environment with discovery agents, baseline configurations, and SLA definitions. Our NOC monitors infrastructure health around the clock, applies security patches, manages backups, and resolves incidents before they escalate to business-impacting outages.
Indian SMBs and mid-market enterprises choose DG Tech managed services to gain enterprise-grade IT operations without building a full internal NOC, SOC, and sysadmin team.
Key Features
- 24/7 infrastructure monitoring and alerting
- Patch management for OS and third-party applications
- Backup monitoring and restore testing
- Endpoint security and antivirus management
- Monthly service reports with SLA metrics
- Dedicated account manager and escalation path
Key Benefits
- Predictable monthly IT operations cost
- Reduced downtime through proactive issue detection
- Improved security posture with timely patching
- Access to senior engineers without full-time hires
- Clear SLA accountability for response and resolution
- Scalable service tiers as your infrastructure grows
Scope of Work
Our engagement covers the following deliverables and activities for managed services.
- Environment discovery and asset onboarding
- Monitoring agent deployment on servers and endpoints
- Patch policy creation and scheduled deployment
- Backup job configuration and monthly restore tests
- Incident, problem, and change management per ITIL
- Vendor coordination for hardware and software escalations
- Quarterly business reviews and improvement roadmap
Technologies & Tools
We work with industry-standard platforms and equipment relevant to your environment.
Datto RMMN-able (SolarWinds MSP)ManageEngine Endpoint CentralVeeam Backup & ReplicationMicrosoft 365 AdminCrowdStrike FalconFortinet FortiGateITIL Service Management
Our Service Process
A structured workflow ensures consistent delivery, clear milestones, and measurable outcomes.
- 1
Discovery & Onboarding
Assets, applications, and critical services are inventoried. Monitoring agents and access are provisioned.
- 2
Baseline & SLA Agreement
Performance baselines, alert thresholds, and SLA tiers are agreed upon with stakeholder sign-off.
- 3
Proactive Management
Patching, backup checks, and health monitoring run continuously with automated alerting.
- 4
Incident Resolution
Alerts and tickets are triaged, resolved, and documented per priority-based SLA targets.
- 5
Review & Optimize
Monthly reports and quarterly reviews identify trends, capacity needs, and improvement actions.
Frequently Asked Questions
Common questions about our managed services offering.
Typical inclusions are monitoring, patching, backup management, antivirus, and incident support. Advanced tiers add security, compliance, and vCIO advisory.
Ready to Get Started with Managed Services?
Contact DG Tech Computers for a consultation. We will assess your requirements and propose a tailored solution with clear timelines and pricing.
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